Troubleshooting
Log Page
The Log page provides a way to see all warnings/errors logged by the Expivi plugin. These logs might give you an indication of what went wrong when an error occurred.
Errors
| HTTP Code | Error | Solution |
|---|---|---|
401 | AuthenticationException | Requests made by the plugin failed due to authorization issues. This is usually due to the incorrect API key. |
402 | Subscription Required | Requests made by the plugin failed due to authorization issues. It might also be possible that your subscription is not valid; please log in to the Backoffice for more information. |
Info Page
This page will provide a list of plugin and system information. This could be very useful to determine whether your system is following our recommended requirements.
Php Post Max Size (System Requirement)
The Expivi plugin will expand upon WooCommerce e-commerce solutions. This means that upon adding a product to the cart, the Expivi plugin will append required data like the configured product and thumbnail. The size of this data may vary between products. The more attributes or SKUs the product provides, the larger the data.
If your add-to-cart process does not seem to work as expected, it might be helpful to increase the value of post_max_size PHP config to a higher value.
Contact us
If none of the information above helped you troubleshoot the issue, do not hesitate to get in touch with us, and we will try to respond as quickly as possible.