Troubleshooting
3d View Shows a Gray Screen
If Expivi products are not loading, please check you API Key settings.
Other causes might be:
- Check if your token is still valid in Expivi's Backoffice.
- Check if your subscription is still valid in Expivi's Backoffice.
- Check if Expivi product id is linked correctly.
Product Is out of Stock
In case Bundle Mode is enabled, you might be missing SKUs in your bundle product. See on how to configure bundle products correctly.
Price Calculation Failed
If add to cart gives you the error "Price calculation failed", check if your server has outbound connection blocking. Expivi connects to its API to validate the prices during add to cart.
Error Logs
The following errors are often encountered in Browser console or Server logs.
| HTTP Code | Error | Solution |
|---|---|---|
401 | AuthenticationException | Requests made by the plugin failed due to authorization issues. This is usually due to the incorrect API key. |
402 | Subscription Required | Requests made by the plugin failed due to authorization issues. It might also be possible that your subscription is not valid; please log in to the the Backoffice for more information. |
PHP Post Max Size (System Requirement)
The Expivi plugin will expand upon Magento e-commerce solutions. This means that upon adding a product to the cart, the Expivi plugin will append required data like the configured product and thumbnail. The size of this data may vary between products. The more attributes or SKUs the product provides, the larger the data.
If your add-to-cart process does not seem to work as expected, it might be helpful to increase the value of post_max_size PHP config to a higher value.
Contact Us
If none of the information above helped you troubleshoot the issue, do not hesitate to get in touch with us, and we will try to respond as quickly as possible.